Returns & Exchanges
At Whirlpool Australia, we want you to be completely satisfied with your home appliance purchase. If your product is damaged, faulty, or if you have changed your mind, our streamlined returns process ensures a quick resolution.
Initiate Your Request
Contact our Customer Care team within 14 days of delivery with your order number and proof of purchase to begin the return process.
Condition Assessment
Ensure the appliance is in its original packaging and unused condition; for faulty items, please provide photos or videos of the issue for our technicians to review.
Schedule Collection
Once approved, our logistics team will coordinate a convenient time to collect the bulky appliance from your residence or provide instructions for smaller item drop-offs.
Refund or Replacement
After our warehouse team inspects the returned unit, we will process your full refund to the original payment method or dispatch your replacement appliance within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing